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You Ask: What’s Up with AT&T Cell Coverage in Albany? (Part I)

Learn when (and where) the city will consider a new AT&T antenna. Come back Tuesday for a Q&A with two experts on mobile issues. Click the "Keep me posted" button below for an alert when we write about cell phone coverage in Albany.

 

If you have a question, a query or a gripe about a problem in Albany, send it in with "You Ask" in the subject line, and we'll do our best to dig up an answer. If your question appears in this column, you'll receive a gift from Albany Patch. Your name will not be shared without permission.

[Editor's Note: This is the first in a two-part series on AT&T coverage in Albany. See Part 2 here for a Q&A with two experts: a UC Berkeley electrical engineering professor and an AT&T spokesman.]

I’m standing on a rock above a small lake in the Ansel Adams Wilderness asking a friend in Berkeley to reserve hotel rooms for my family and me in the nearest town of Mammoth, about 20 miles as the crow flies. I’d heard from a hiker that, on the day we end our week of camping, a microbrewery convention would be in town, and rooms hard to come by. We will be dirty and tired.

Crystal clear reception. Amazing. Thank you, AT&T. Rooms secured.

I’m heading out with my dog on our evening walk in Albany, trying to touch base with a friend in Davis. Dropped call. Dropped call. Dropped call. Again.

I can relate to the numerous people who have Asked Albany Patch why AT&T wireless coverage is so poor. The techno-savvy may have this down, some of whom weigh in here regularly with their expertise.

But many of the rest of us just don’t get it.

COVERAGE IMPROVEMENTS MAY BE ON THE HORIZON

According to Jeff Bond, the city's director of community development, AT&T has no cell sites in Albany. 

But a document from the city indicates two proposed facilities, one at 1035 San Pablo Ave. and one at 1495 Solano Ave. 

The Planning & Zoning Commission is likely to consider an AT&T application in January for new antennas to be placed on an existing cell tower at 1035 San Pablo.

About a year ago, the commission asked AT&T to look for other sites, as this one was said to be too close to residences on Kains Avenue.

According to city planner Anne Hersch, AT&T redesigned the site to comply with the city's wireless ordinance, which requires a distance of at least 50 feet. 

The site includes roof-mounted antennas on an existing office building, she added, rather than a freestanding tower: "There are existing Sprint antennas on the roof which are visible from San Pablo Ave. AT&T is proposing to create an enclosure on the roof so that the antennas are not visible from San Pablo Ave."

AT&T's application has been in the works since 2008.

The company also told city staff that it is working on a second application, for 1495 Solano Ave., at Sunny Side Café. The proposal likely will include roof-mounted antennas housed in architecture to match the style of the building, wrote Hersch in an email to Albany Patch, but no official documents have been submitted.

AT&T shared these plans with the city in a meeting last month, said Hersch, and said the company planned to turn in a formal application before the end of the year. 

(For more detail about local wireless towers and antennas, check out the attached PDFs and our interactive map. The wireless ordinance appears above as a PDF.)

CONCERNS ABOUT EMISSIONS VS. COMMUNICATION BREAKDOWN BLUES

Cell phone coverage is a hot button topic on Albany Patch, inspiring fervent discussions that often pit towers and reception against possible health risks. Aesthetics and noise are other concerns. 

The same debate is flying nationwide, indeed globally, as wireless developments, consumer demand and income interests of corporations and local communities—cell companies lease tower space—surge against the slower scientific process of proving or disproving health risks.

A glance at recent news shows cell tower tensions running high: In Atlanta. In Lafayette. In Vermont. In Costa Rica.

Numerous citizen groups, including the local Albany Residents for Responsible Oversight of Wireless, or ARROW, preach caution about possible health risks associated with cell towers. (The group describes itself as aimed at helping officials create "sensible regulations" about how to "locate wireless facilities in the most appropriate locations, protecting city residents from visual, noise, and other impacts of these quasi-industrial installations.")

But organizations such as the American Cancer Society and the World Health Organization say towers that meet today’s standards do not pose a cancer risk.

WHAT'S NEXT?

Come back Tuesday to see what one local expert has to say about safety concerns; the delicate balance between data and voice services; and why more towers may actually produce lower emissions. 

Also: AT&T blames "a small number of vocal people" for delaying new towers in Albany and Berkeley. 

Afraid you'll forget to check back? Click the "Keep me posted" button for an alert when we write about mobile phone issues in Albany. 

See previous cell phone coverage here.

If there's something in this article you think should be corrected, or if something else is amiss, call editor Emilie Raguso at 510-459-8325 or email albany@patch.com. Additional reporting for this story was contributed by Emilie Raguso.

  • How is your Albany, CA, cell phone coverage? Tell us about your experiences with your provider in the comments.

    (Voting has been closed for this question)
    • Poor
        578 (69%)
    • Fair
        75 (9%)
    • Good
        56 (6%)
    • Excellent
        91 (11%)
    • Other (share your ideas in the comments below)
        27 (3%)
    Total votes: 827
  • This is not a scientific poll. View Results Vote!
About this column: Have a question you need help answering about life in Albany? Email albany@patch.com and we'll see what we can do to find out more. Related Topics: Cell Phone, Crown Castle, Metro PCS, Mobile, Mobile Phone, Nextell, Sprint, antenna, att, and cell

Nathan Moy

6:41 am on Monday, November 28, 2011

AT&T cel phone coverage was so bad in my house we just broke down and bought the AT&T microcel which used the internet to boost coverage. Works much better now but it wasn't cheap.

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Don Ford

7:41 am on Wednesday, January 4, 2012

I too bought the Microcell for my home. It works great inside the house with five bars. It's a very low powered cell site for you home. Since I have good service indoors, my cell phone is transmitting low pwr next to my head too. Winning!

Catherine (Kate) Rauch

7:18 am on Monday, November 28, 2011

It was suggested to me, as well, to get a micocell, but I was also told this will help coverage in my house only. Not out and about in the neighborhood. By the way, my main experience, thus far,soon to change, is old-fashioned phone talking, not data. But folks say AT&T is slow with data, compared to others, though it depends what type of phone, processor, plan etc.

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Craig Westbrooke

7:20 am on Monday, November 28, 2011

I love having to walk out to the sidewalk to make a call with ATT. Remember the scene in Green Acres where they had to climb up the telephone pole to make a call? Albany is not too far removed from Hooterville.

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Don Ford

7:44 am on Wednesday, January 4, 2012

HA! Craig! That is a perfect description of Albany cell cervice!

heidi stettner

8:08 am on Monday, November 28, 2011

Since I switched to Verizon, my cell phone reception has been excellent. I can also highly recommend sonic.net for both internet and land line. It's wonderful to be an AT&T free household.

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Mark

9:02 am on Monday, November 28, 2011

Well it seems the misguided anti-cell tower folks are spreading fear and are organized enough to come to the council meetings and expand on their fear-mongering. All of the more moderate people who sort of take credence in the WHO and American Cancer Society's views on cell towers and who want decent AT&T coverage need to show up at the January meeting where they will consider a new antenna on the existing tower at 1035 San Pablo to help counter-balance these people.

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Karen Schliesser

10:32 am on Monday, November 28, 2011

How timely! I just switched from VZ to ATT this weekend & purchased my first iPhone. I agree w/Mark & will try to attend the Jan mtg to weigh in!

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Emilie Raguso

10:55 am on Monday, November 28, 2011

Folks: We just added some info to this story about plans for the new Solano Ave. AT&T antennas. (In case you missed it...)

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Peggy McQuaid

11:07 am on Monday, November 28, 2011

Mark is correct. It is so important to be heard on this issue. If you are unable to attend the meetings, please email the commissioners and support new antennas.

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lubov mazur

11:34 am on Monday, November 28, 2011

I had Pac Bell-Cingular-ATT service for more than 10 years and could never make a cell call at my house. I spoke to Sue at ATT many times and was planning to speak on behalf of ATT at a council (might have been P&Z) meeting. When I saw the maps from ATT presented at the meeting I saw a small area in Albany that would continue to have poor service. My house was in the middle of the area. I left without speaking and switched to Verizon the next week.
When I switched from Comcast to ATT for the house connections this year the service guy had to walk a block away to make a call on his company provided ATT cell phone.

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Em Segmen

3:02 pm on Monday, November 28, 2011

There isn't much more to say except I do speak on an ATT cell phone to my sister and my son on my regular evening walks. The telephone and powerlines that are overhead cause the dropped calls in my case. I switch to the other side of the street from overhead lines in order to avoid dropped calls. Sometimes even that is not enough. I can forward this article to my sister and my son so that they understand what the dropped calls are about. Thanks. If anyone has a map of AT&T antenna positions, I'd like to continue my walks in places with coverage ... like Kensington?

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Craig Westbrooke

3:09 pm on Monday, November 28, 2011

It's all the more reason to keep your land line!

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Mark

3:45 pm on Monday, November 28, 2011

According to AT&T's JOKE of a coverage map we're all awash in BEST categoy wireless coverage there is! See here:

http://www.wireless.att.com/coverageviewer/#?type=voice&lat=37.88995947967777&lon=-122.29514898602878&sci=9

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Not Available

4:36 pm on Monday, November 28, 2011

AT&T coverage in Albany is mostly negative experience than a pleasant one. Several locations you would expect to have a at least decent coverage, you end up either with none or so poor it is practically no coverage at all. Observation of continuous poor coverage at following locations: Albany Post Office, approximately block radius at Washington & San Pablo Ave, in and around Safeway, extremely spotty coverage half block radius on Solano Ave between Key Route & Pomona Ave, several streets east of the High school suffer from none to very poor coverage.
These are just a few, I am sure there are more. The AT&T proposed sites would greatly improve coverage for customers. Having to keep a land-line is only increasing money in the pockets of AT&T, I would prefer to give them less money.

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David Sanger

5:42 pm on Monday, January 2, 2012

note also that even in places where you can occasionally get a cell signal for a telephone call, there is no 3G or Edge data connection.

Michael Cabanatuan

8:55 pm on Monday, November 28, 2011

I'm glad to hear that AT&T is proposing new cell antennae, and know that at least one proposal was considered a year or so ago. But why did AT&T wait until now to address the lousy cell service? It's been terrible for years. So, clearly, it's not just the fault of the NIMBYs, naysayers and tin-foil hat brigade.

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Michael Barnes

2:07 pm on Wednesday, November 30, 2011

Michael,

Article above mentions AT&T has been working on this site proposal since 2008. That is consistent with my understanding, having attended some of the more recent meetings. Personally, as a resident of Albany, I am frustrated by the dysfunctional foot-dragging of some members of the P&Z commission and the city council. It doesn't have to take this long.

David Sanger

5:40 pm on Monday, January 2, 2012

The lack of AT&YT coverage in Albany is appalling. I travel all over the world and get better cell coverage in South Africa, China, Tunisia, Sweden, the deserts of Israle, even rural in North Dakota.

Poor cell coverage is hurting Albany businesses; customers cannot check menus, make reservations, read reviews, even read maps to find their way around. Home-based businesses suffer from missed calls and poor voice quality.

Poor cell coverage is a health hazard when citizens cannot make emergency phone calls, or contact family members at home when running errands in Albany.

The sooner the City Council makes it a priority to get improved AT&T service in Albany, the better.

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Catherine (Kate) Rauch

8:14 am on Wednesday, January 4, 2012

Other than Verizon, what providers seem to work in Albany, Berkeley, El Cerrito? I was talking to a friend from El Cerrito to El Cerrito yesterday with a terrible connection. She said she'd switched from AT&T to T-Mobile, hoping for improvement, and didn't get it. Other experiences?

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Craig Westbrooke

5:13 pm on Wednesday, January 4, 2012

for what its worth, you get great cell reception deep in Muir Woods. Great news if you are a squirrel..

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Brian Parsley

8:04 am on Thursday, January 5, 2012

I spoke with a Albany Police officer yesterday, who told me that a victim of a robbery last week had to run to 7-11 to call the police because she couldn't get cell service. It was only a matter of time before this happened.

Unfortunately members of our City Council and P&Z are too busy pandering to a small lunatic fringe to worry about those residents who use AT&T or other providers with poor coverage in Albany.

If you are really concerned about AT&T cell coverage in Albany go to the January 10th Planing and Zoning Commission meeting. If you can't attend send a email and let them know how you feel.

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